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Shipping - FAQs

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Shipping FAQs:

 

 

What is your shipping policy?

Smokazon offers international delivery, but the tax, import duties, and other expenses with the country's customs will be the responsibility of the buyer. It is best to contact your customs to know more about the costs of the package.

Please note: It may take a few moments for our system to update all new orders.In the event your order is indicated as "in processing" for more than 72 hours, you will receive an email with further instruction.

It takes 1-3 business days after placing the order for the items to get shipped. the exact date you will receive the package may vary depending on the shipping method you chose. There are a lot of variables to consider in shipping internationally. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Smokazon, we have discreet brown-box shipping, where the package only has your address and ours to keep your name private. This the secures your safety and privacy from others.

To have free shipping, you just have to order items with $49 or more on products from Smokazon. After you have ordered and proceeded in check out, you will see that it will have free shipping.

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How do you ship my order?

All orders are delivered in unmarked envelopes and Discreet Brown-Box to preserve your privacy. The only identifying mark on the package is your mailing address and ours.

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My order didn’t arrive. What happened and what can I do?

If your order did not arrive on time, it is possible that the shipping address you provided is invalid or not found. If you order an item through the phone, make sure to provide the same address you have with your credit card. You should be there on the estimated time of arrival or an authorized representative who can receive the package on your behalf.

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What is holiday shipping cut-off time?

Since we receive more than usual volume of orders during the holiday season (November and December), we have set a holiday shipping cut-off time. It is a deadline for orders received during the holiday season. You can visit the link https://www.smokazon.com/holiday-shipping-cutoff-time/ to have a detailed information of the shipping services.

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Why did Smokazon charge me extra $5?

We charge a $5 shipping fee across the United States. If the total cost of the items reached $49 and above worth of items, shipping fee will be waived.

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How long does it take for my order to be delivered?

It usually takes 1 - 3 business days after placing the order for the items to get shipped within the United States. The exact date you will receive the package may vary depending on the location of the shipping address, the shipping method you chose, and the type/quantity of item/s you purchased. There are also a lot of variables to consider when shipping internationally.

Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

 

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