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Guarantee -FAQs

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EASY RETURNS FAQs:

 

PRICE MATCH GUARANTEE

 

PRODUCT WARRANTIES

 

 

 

 

What is your return policy?

Our return policy is 30 days prior to the time when the item was delivered. You should send it back at 19785 W. 12 Mile Rd. #48 Southfield, Michigan, 48076 including a statement why the item was returned together with the official receipt. For international returns, foreign return/exchange policy is based on a case by case basis. Because of the rise of shipping costs, custom fees and taxes we will do our best to accommodate such a request within our discretion but at the same time keeping you, the customer satisfied.

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How can I return the item?

You can return the item 30 days prior to the date it arrived to you, you will get the full refund of the item and also pay the shipping fee (if the error is from us like; faulty products, wrong item, incomplete order). But you cannot return items that were used EVEN ONCE due to strict policies of customs or postal service inspections. The item should be validated by Smokazon before returning, items that are returned without  the consent of Smokazon will be sent back to you with all expenses at your cost.

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PRICE MATCH GUARANTEE

What is Smokazon Price Match Guarantee?

The Price Match Guarantee ensures that if you find the same item in stock and advertised by "authorized dealer" at a price lower than what you paid, we will fully protect you. Just supply an original ad along with your original receipt, and we'll gladly refund you 105% of that difference. We will also do the same for you at the time of purchase.

For purposes of this offer, an "authorized dealer" includes only legitimate online or smoke shop retailers whose business is the retailing of first quality Vaporizers, Grinders, E-Cigarettes and other Smoking accessories, who are authorized by the manufacturers whose items they sell.

Item must be advertised in a local or national paper, internet, magazine or catalogue by an authorized dealer.

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PRODUCT WARRANTIES

 

What is 420 Lifetime Guarantee?

Smokazon guarantees that you'll LOVE every Glass jar you get from us. If there's something you don't LOVE about your Glass jar, we want to know so we can offer you a replacement or give you a full refund within 30 days.

When you buy Glass Jars by 420 from smokazon, we guarantee them for life. Furthermore, If your Glass Jar breaks for any reason, simply email us so we can send you a replacement. We may ask you to email a picture to us to verify, but that's it - you don't need to ship the broken jar back to us. We simply charge $5 to help cover shipping ($15 international).

We'll replace Glass Jars and Scopes for life. If you want a refund on Glass Jars or Scopes, email us within 30 days of purchase and we'll provide a shipping label for you to return them to us. Your card will be refunded when we receive the package. Replacement Glass Jars will be the same style, size and design as originally purchased. If a specific jar is no longer available, a comparable replacement will be sent. When a refund is issued, the amount refunded will be based on the actual purchase price of the product after any discounts and will not include shipping.

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What is 30-Day Low Price Guarantee?

If at any time within 30 days of your purchase from us, you find the same item in stock and advertised by "authorized dealer" at a price lower than what you paid, Smokazon.com will fully protect you. Just supply an original ad along with your original Smokazon.com receipt, and we'll gladly refund you 105% of that difference. We will also do the same for you at the time of purchase.

 

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